Public Sector Outsourcing Transformation – Service Process Simplification

• International Company, Cofely – GDF Suez, providing outsourced services to UK Public Sector.
• Delivery of tendered efficiency improvements alongside protection of contract margin.
• Reduction of manual work in processing a benefits claim, and increased speed in claim processing to improve customer service.

[sdfile url=”https://outcomedeliverynetwork.com/wp-content/uploads/2017/06/14.-Public-Sector-Outsourcing-Transformation-Service-Process-Simplification.pdf”]

Skills needed:

Categories:

Change Management & Comms, Delivering Projects and Programmes Smarter, Process simplification and TOM design