![Public Sector Outsourcing Transformation – Service Process Simplification](https://outcomedeliverynetwork.com/wp-content/uploads/2016/09/case-studies2.png)
- International Company, Cofely - GDF Suez, providing outsourced services to UK Public Sector.
- Delivery of tendered efficiency improvements alongside protection of contract margin.
- Reduction of manual work in processing a benefits claim, and increased speed in claim processing to improve customer service.
- Categories:
- Change Management & Comms, Delivering Projects and Programmes Smarter, Process simplification and TOM design