ODN provided specialist consulting design support to the ICT team for the alliance between Warwickshire Police and West Mercia Police.
Strategic Objectives - Assessing & transforming ICT service provision, restructuring team with a new operating model, produce business case for change.
Operational Objectives - Organisational redesign support, enhancing service Desk and ICT support capabilities, developing a new Digital Services Strategy and developing a change programme to focus on creating a service delivery culture.
The alliance ICT team were aware of dissatisfaction with the quality of technical support for policing and with provision of technology generally. The organisation developed an ambitious strategy, Looking to 2020, to exploit technology in supporting their key objective of Protecting People from Harm, and the forces wanted to redesign how they use technology more cost effectively to support front line police to engage with the public in a way the public wants. ODN were engaged to support their transformation to an effective Digital Service after competitive tender.
- Delivering Projects and Programmes Smarter, Harvesting Benefits on schedule, Partners in training and coaching, PMO / Governance audits, PMO control process set up or repairs, Portfolio optimisation and flexible working, Providing Interim Resources, Range of toolkits for sharing