Service Excellence

Service Excellence

We are pleased to offer to clients the successful Service Excellence programme developed and delivered by one of our members – John Armstrong, founder trainer and coach in On-Track to Success.

Called Delivering Service Excellence, or DSE, the sessions are described more fully at:

The four elements of John's seminar programme are titled:

  1. Fishing for Service
  2. Moments of Truth
  3. ICARE to Serve
  4. Making Delivering Service Excellence Stick

John has run the programme successfully and trained clients trainers internationally for Sandvik across Europe.

ODN like John’s style of client engagement, and we like our members to follow his humble steer.   His thoughts on how to support Clients are perhaps best summarised by his quote:

"Coaching is a way of stimulating and inspiring people to take an active role in the development of their own learning and performance, which in turn helps create effective relationships at work"

John Armstrong, Trainer and Executive Coach, On Track Training and Coaching Ltd