ISOS Homes Transformation Programme

ISOS Homes Transformation Programme
  • Description of Client – Isos is one of the North East’s leading providers of affordable homes to rent and buy. They are a not-for-profit organisation that manages more than 17000 homes across the region.
  • Strategic Objective – Design and Implement a Maintenance Management Solution that supports the key function of repairs. The delivery of repairs is established across the housing sector as a highly valued service amongst customers, which generates expectations, and experiences that can influence how they perceive the overall performance of their landlord.
  • Operational Objectives – Solutions design, procure and implement an effective appointment and work scheduling system. The solution would be automated and dynamic in its ability to manage workload,resources and geography, providing real time information to the business across a continuously developing timescale.