Building Influence, Delivering Productivity
Service Transformation and Delivering Productivity Benefits
Whilst sharing our approaches to build capabilities in strengthening change leadership and benefits realisation across Police Forces through AOD, our clients asked us to share a method to help their teams design and deliver front line productivity improvements. They told us of the difficulties experienced in exploiting technology to make a real difference in productivity, and most, if not all, wanted to know how better to build capability to exploit fully the investments already made by Forces in the M365 toolset. Our response was to create a programme to develop capabilities in improving information flows, automating forms and simplifying processes using workflows, whilst also developing appropriate analytics and reporting with existing technologies to demonstrate benefits. We call this programme Building Influence and Delivering Productivity (BIDP). We listened to Client Change Leads who said they needed: We developed a tailored toolset and approach to build capabilities - to accelerate change, involve users, a new learning process, faster deployment, embed new ways of working to deliver tangible visible & reliable benefits realisation - with four modules delivered over two days: We seek to make clients able to build their influence in organisations and engage front line staff and leaders in delivering productivity improvements:The Challenges:
The ODN response:
Learning outcomes:
This operational and support improvement course was developed in response to Client requests. It was well received recently by Leicestershire Police with positive commentaries including:
“I'm really excited to start using the tools within the programme / projects of work I'm involved in. Thank you.” – Leicestershire Police Change Team participant.
“I think the methodology and templates will be really useful and have landed at just the right time as the Delivering Optimisation and Improvement Team starts as well as some other big projects.” Leicestershire Police DOIT Lead.
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